Are you interested in joining our expanding team? Are you passionate about operations, highly organised and love meeting new people whilst empowering your own team?
Then this might be the job for you. Here at MyWorkspot, we are looking for an experienced Operations Director to join our growing team. All the information you need is below. Applications close 11th January, with interviews being held w/c 16th January.
If you know anyone that might be interested in this role please contact careers@myworkspotuk.com
Operations Director
Salary £40k + benefits
You are highly organised with a passion for driving operational business change. Enjoy building long lasting honest relationships with people and have a strong focus to achieve high performance goals. You are a resourceful team player with a strong work ethic who is adaptable to various scenarios and will get stuck into any given task. You are experienced in managing and developing teams and enjoy the challenge of a fast paced environment. You have excellent communication skills and a great eye for detail.
Reporting to Managing Director
- Complete facilities management of all MyWorkSpot sites including:
- Defining KPI’s to monitor operational success and ensure the company is on track
- Creation and implementation of operations workbook for all sites
- Continuation and management of health and safety regulations for the business which are governed by relevant bodies and implement best practice advice
- Management of operational activities for the business across all sites and identifying areas of business improvement
- Reporting to MD any areas of operational concern and defining plan of action
- Identifying opportunities to streamline business processes and systems
- Management of all external operational supplier contracts
- Has site of and management of maintenance budget
- Management of all our site operation systems e.g. KISI, wifi, Office RND
- Management of Community Managers
- Setting benchmark in customer service and the training in systems to maintain consistency
- Training, supporting, empowering and developing the Community Managers over all sites to deliver fantastic member experience
- Management of Community Manager projects and tasks
- Holding 121’s and weekly check ins with Community Managers
- Management of team’s KPI’s and continuous improvement plan
- Creating working pattern for lunch cover
- Report to MD any employee issues
- Customer Service
- Working with Community Managers to create the best customer service for our members
- Upholding the high MWS customer service expectations and ensuring Community Managers are doing the same e.g. tours of the office
- Being present in both offices and member events to develop member relationships
- Sales & Events
- Working with Sales team to understand process and pipeline
- Upskilling team to create the best tour of a potential customer
- Overseeing admin and billing processes using Office RND
- Knowledge of events in both spaces and assigning staff to manage the events
- Working with marketing team to create a members event calendar and resourcing it effectively
Must Have:
- Experience in Operations management, preferably a co-working space
- People management experience
- Experience of IT systems and supplier management
- Highly motivated and self driven with fantastic organisational skills
- Methodical and process orientated
- Great with people/customers
- Copes well under pressure
- Be mobile (between sites)
- Excellent communication skills, written and verbal
Nice to have, not essential:
- Experience of working in a coworking space
- Experience of working with Office RND, Google workspaces, KISI
Benefits
- Competitive compensation, benefits and incentives (28 day holiday, inc Bank holidays)
- Quarterly team lunches and socials
- The opportunity to be part of a growing company with limitless opportunities
- Offers matched pension contributions for up to 5% of basic salary
- In addition to job-related training, employees have up to £500 to spend on their choice of training per year
- 12 audible books a year for developing CPD
Kellie Johnston
MyWorkSpotUK
1200
627
19 December 2022
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